Help Center

This website is protected with SSL (secure socket layer) encryption, the highest standard in Internet security on all pages. Most websites only use SSL Encryption on the checkout pages, to provide you with additional security we use SSL on every page of the Toy Universe website.

We use Shopify Payments as our payment gateway to process all of our credit card payments to ensure the safety and security of your payment information.

We don't share or sell your personal information to anyone.

We aim to dispatch your order as soon as possible after it is received.

*Please note : some items on our website take 3 to 4 business days to dispatch, these items are clearly marked near the Add to Cart button. If your order contains these items your order will be dispatched within the stated time. 

Please note that orders do not ship on Sundays or Public Holidays.

You will receive an email when your order leaves our warehouse. You can also view the status of your order in the My Account tab of our home page.

*Please Note : as your shipping confirmation email contains a link to track your order, please check your spam folder if you have not received this email.

Orders cannot be cancelled or changed once placed, in order to offer our customers a fast and reliable service orders are processed immediately that they are received.

As changes are not possible once your order is placed, please ensure you check your address and order details are entered correctly.

Once your order is shipped, you will receive an email with a tracking number. Please note if you have not received this email, please check the spam folder in your emails as it contains links to track your order and some email systems mark this as spam.

If you can't track your order, contact us and we can do this for you.

Freight services take at least 24 hours to update tracking numbers online, once this time has passed you should see your order moving through the delivery system.

If your tracking number is still showing as Invalid 1 business day after it is shipped please contact us as occasionally technical issues may prevent a tracking number from showing online.